Contact Us
Keeping your details safe
Whenever you consider sending anything through this contact form, pause first. Financial details, passwords and scans of identity documents should never travel through this channel. The form is a plain text route for questions and comments, not a secure vault. If you were to include such information, it would sit in an ordinary inbox, readable by the team members who handle correspondence, and that is a far wider audience than a payment page or a document upload system would allow.
In practice, this means you should treat the form as you would a postcard. Anything you write on it is visible to the people who process it, and once sent, you cannot take it back. A card number, a login credential or a passport page has no place there. If a member of the team ever asks you to send such material through the form, treat that request as a warning sign and end the conversation.
When the form is not the answer
If gambling has stopped being a source of enjoyment and started to feel like a problem, the contact form is the wrong destination. The team that reads it handles general enquiries, not personal support, and they are not equipped to guide you through a difficult situation. Instead, look toward the organisations that exist specifically for this purpose. They offer confidential advice, practical tools and a listening ear, all without judgement.
Those services are free to use and do not require you to identify yourself. They can help you set limits, take a break or step away entirely, and they will never push you toward spending more. A conversation with them is private, and it stays between you and the adviser. That is the route to take when the form feels like the only option but is not the right one.
How the team responds
The people who read this form work in English, and they reply in English. If you write in another language, your message may still be understood, but the response will come back in English, and the turnaround may take longer while they work out what you have asked. Keeping your message in English from the start gives you the clearest and quickest path to a useful answer.
Expect a considered reply rather than an instant one. The team reads each message and routes it to the person best placed to help, which takes time. If your question is straightforward, the answer may arrive sooner; if it needs investigation, allow for a longer wait. Either way, you will hear back, and you will hear back in English.